Terms & Conditions

  1. Our Privacy Policy  - together with our Terms and Conditions, provides information about data protection and the use of your data by TrichoCentre.
  2. Our Privacy Policy and Terms and Conditions may be updated from time to time without telling you in advance, so please check for updates.
  3. When placing an order you are declaring the person for which the service/s is booked for is 18 years of age or over.
  4. Products, services and treatments offered by TrichoCentre are only available to persons aged 18 years and older.
  5. This information is provided in addition to any information you may have already received.
  6. All information provided is intended to be used for informational purposes only.
  7. Products, services and treatments offered by TrichoCentre are not intended to diagnose, treat, cure or prevent any condition or disease. 
  8. Please read the Terms and Conditions carefully. By using this website, you agree to abide by them. If you do not agree to the Terms and Conditions, please refrain from using the website.
  9. By placing an order you agreed to communicating with you (text about your condition but possibly also pictures) via unencrypted email.
  10. Services
  11. Our qualified Trichologist is not medically qualified but is but a specialist in areas relating to the hair and scalp.
  12. Consultation
  13. TrichoCentre provides equipment to examine the Hair and Scalp.
  14. We do not always need to use all of the equipment provided to make a professional opinion and recommendations.
  15. We are not always able to give a professional opinion on the same day. Some conditions require further investigatory tests and analysis.
  16. Treatment 
  17. Please do make a note of where your treatment is going to take place. 
  18. You are not obliged to undergo any treatment with TrichoCentre after a consultation.
  19. There is no guarantee that you will achieve desired results from treatment. 
  20. Multiple treatment courses may be needed to achieve or maintain desired results.
  21. Products, services and treatments offered by TrichoCentre are not intended to diagnose, treat, cure or prevent any condition or disease. 
  22. TrichoCentre recommends you to consult with your NHS or Private Healthcare Professional before starting any treatment and/or supplementation program.
  23. Blood draws are not always guaranteed on the day of treatment. There could be a number of reasons for this. Alternative treatment/s maybe offered during your appointment if appropriate. 
  24. Following a treatment your scalp may be slightly red. This is normal. Full details regarding the treatment and the effects of the treatment will be explained to you prior to any treatment.  
  25. All treatments exclude hair styling, although the salon does have all of the appropriate styling tools for your use after your salon treatment. 
  26. TrichoCentre can arrange to book an appointment with a qualified hairdresser at the end of your salon treatment, if required.
  27. Photographs 
  28. By placing an order you consent to photographs of your face and/or scalp being taken before, during and after treatment. 
  29. Suitability and Guarantees 
  30. At your consultation you will be assessed as to whether a treatment would be beneficial. If the opinion is that these treatments are not suitable for you, you will be explained to the reasons why.
  31. TrichoCentre cannot guarantee that treatments will be carried out by us. In some cases, treatments may be carried out by another appropriate professional.
  32. Any pictures and photographs of likely outcomes shown treatments does not provide any guarantees of individual outcomes or results. They serve as only a guide.
  33. Treatment outcomes and results vary from individual to individual. A small percentage of clients may fail to respond fully to treatment and you, as an individual, may not respond to any treatment provided by TrichoCentre.
  34. We will not be held responsible for any losses you may suffer during your relationship with TrichoCentre  – and will not reimburse you where you suffer them. This includes any loss of business, profits, losses, injuries or damages we can't predict.
  35. Close Working Partners
  36. Whilst TrichoCentre offers an extensive range of treatments, sometimes will refer you to one our Close Working Partner/s. This may be because further tests are required or for a specific treatment, such as Hair Transplantation.
  37. Trichology is a para-medical field and many specialists work closely with prescribers to provide clients with certain medication. Our close working partners work in collaboration with us to provide the best and safest practices.
  38. If you consent to the supply of any goods, services, trichological products and/ or prescriptions offered by our close working partners, you are responsible for dealing directly with the relevant partner and bear all costs involved.
  39. The supply of any goods, services, trichological products and medical prescriptions offered by our partners is subject to the partner’s own terms and conditions relating to the provision of goods, services, trichological products and prescriptions.
  40. Face-to-face consultations with our partners may be required in order for them to supply you with any goods, services, trichological products and prescriptions. Additional costs will apply.
  41. Medications
  42. Medications will only be prescribed by our close working partners.
  43. Our close working partners should provide you with full information about recommended medications to enable you to make an informed decision.
  44. TrichoCentre recommends you always consult your NHS or Private Healthcare Professional before starting any hair loss medication or changing, starting or stopping any contraceptive pill.
  45. Products and Non Physical Items
  46. No natural or herbal remedy products and supplements currently has FDA approval for treating hair loss.
  47. TrichoCentre is unable to supply trichological products without carrying out a consultation with the client.
  48. Trichological products are for external application only and include shampoos, conditioners, scalp solutions and ointments. 
  49. Actual product and packaging will appear differently from the images shown. 
  50. We cannot be held responsible for items lost or delayed in the post by the postal service or third party delivery companies.
  51. TrichoCentre will only send items listed on our website to addresses in the UK. Additional charges may apply (no exception).
  52. We will endeavour to send items and non physical items such as emails etc. as quickly as possible. Estimated waiting time for products and non physical items listed on our website is 2-3 weeks.  
  53. Aftercare Service
  54. A follow-up consultation may be asked to be booked following your consultation or treatment. This is so that your question/s can be responded to effectively and accordingly. 
  55. If you do not attend a follow-up consultation within a period of one year you will be required to pay the full cost of an initial consultation.
  56. Regular follow-up consultations are recommended. This is so that you can achieve the best results.
  57. It is important that you adhere to the aftercare advice provided by us, or our close working partners.
  58. You are responsible for organising your follow-up consultations.
  59. The cost of an appointment and or treatment excludes the cost of  any referral and or  professional-to-professional referral letter, if needed (from £20 each).
  60. Appointments
  61. You must complete all our forms in English. Your appointment may be cancelled If you have not. 
  62. TrichoCentre does not provide any interpretation services. 
  63. Please do make a note of where and how your appointment is going to take place. 
  64. Please note that appointment reminders are not always sent. 
  65. Please note that even an appointment has been booked on behalf of another person, you are responsible for showing all our notification messages.
  66. Please bring photographic ID to your appointment.
  67. We may ask to see original identity documentation.
  68. We may ask for additional information or clarification. Your appointment may be cancelled without the requested information.
  69. Referrals from healthcare professionals are welcome but not necessary.
  70. TrichoCentre is available by appointment only on certain days which vary.
  71. Please note that all appointments are subject to change.
  72. TrichoCentre will advise you of any preparation required prior to your appointment. Failure to comply may result in the allocated appointment time being reduced or the appointment being cancelled.
  73. Late arrival may result in the allocated appointment time being reduced or the appointment being cancelled.
  74. You are responsible to ensure that all relevant medical details have been provided to TrichoCentre prior to each appointment. This includes any herbal remedies or over the counter products you are using. TrichoCentre will not be liable for any damage that occurs as a result of failure to disclose this information.
  75. TrichoCentre will make every effort to ensure that your appointment is on time. However, for reasons beyond our control, there may be instances where we need to cancel or postpone your appointment at short notice. This is highly unlikely but, in the event, TrichoCentre will make every effort to contact you.
  76. All appointments are strictly limited to one person. Please do not arrive with a family member or friend. 
  77. There will be no staff to supervise children during your appointment.
  78. Please do not bring children under the age 18 years. We are not covered for this under our insurance policy, as is the case with most private centres.
  79. CCTV recording with audio is in operation onsite indoors and outdoors.
  80. Payments
  81. Full payment in advance is needed to secure bookings. 
  82. Please note that even if someone else is paying your costs or you have private medical insurance, you are responsible for paying any charges, which they do not pay. 
  83. TrichoCentre consultations, examinations and treatments are not available on the NHS. Most private medical insurers do not cover Trichology as an approved service. 
  84. The time and expertise offered by TrichoCentre is included on our fees.
  85. Cancellations and Rescheduling
  86. Due to the high demand for our services, should you cancel at short notice, ask to rearrange more than once, or not attend a particular appointment, then we will be unable to see you in the future. 
  87. If you cannot attend your appointment on the date of your booking, you can cancel or reschedule it by following the links at the bottom in your original booking confirmation email. If you need to do this, please do so with no less than 24 hours' notice.
  88. If you need to rearrange or cancel a treatment package appointment you must email trichocentre@gmail.com. Please be aware that fees will apply if you cancel or rearrange your appointment with less than 48 hours notice.
  89. Should you cancel at short notice or fail to arrive for an appointment the full payment for the appointment will be used as a cancellation charge.